Shipping policy

Shipping Policy

Thank you for shopping with Ninsia Gifts. We are committed to providing you with excellent service and delivering your order in a timely manner. Please read our shipping policy carefully to understand our shipping process, costs, and delivery times.

1. Shipping Locations

We currently offer shipping to the United Kingdom, Europe, and selected international destinations. Some products may only be available for specific countries. Please ensure that your shipping address is valid for delivery before completing your purchase.

2. Processing Time

  • All orders process times vary due to the nature of our stockists handling, please be sure to check the given processing timeframe prior to checkout after inputing your delivery address. Items may be shipped seperately, please be sure to check this information in your basket. Ninsia Gifts has no control over the processing times.
  • Since we use international dropshipping services, please allow 1 to 3 business days for us to process and dispatch your order, depending on the supplier’s location and stock availability.
  • Once your order has been dispatched, you will receive an email with tracking information, if available.

3. Shipping Methods and Delivery Times

We work with trusted international suppliers and couriers to fulfill your orders. The delivery times will vary depending on the destination and the shipping method chosen at checkout:

  • Standard Shipping (UK): Typically 5–7 business days.
  • Express Shipping (UK): Typically 2–4 business days.
  • Europe: Delivery can take between 7–14 business days.
  • International (Outside Europe): Delivery can take between 10–30 business days, depending on the destination country and the shipping carrier.

Please note that the above delivery times are estimates and may vary due to factors such as courier delays, customs clearance, and holiday seasons.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight and size of your order, as well as your shipping destination. We strive to offer competitive and transparent shipping rates. Occasionally, we run free shipping promotions or discounts, which will be reflected at checkout.

  • For UK orders, standard shipping is often offered at a fixed rate.
  • For international orders, shipping costs may vary depending on your location and the courier service used.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number (if available). This allows you to track the status of your order through the courier’s website. Please note that tracking may not be available for all international shipments, depending on the courier and shipping method.

If you experience any issues with tracking, please reach out to our customer service team for assistance.

6. Shipping Delays

While we strive to ensure timely delivery, delays can sometimes occur due to reasons beyond our control, including:

  • High demand, especially during sale periods.
  • Customs clearance processes for international orders.
  • Weather or logistical disruptions.

If your order is delayed, we will keep you informed and do our best to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Please double-check that your shipping information is correct before completing your order. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you notice an error after placing your order, please contact us immediately so we can update your information before dispatch.

8. Customs & Import Duties (for International Orders)

For international orders (outside the UK), customs duties, taxes, and import charges may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the shipping costs.

We recommend checking with your local customs office for more information about potential import fees before placing your order. We are not responsible for delays caused by customs processing.

9. Returns & Refunds

Due to our use of international drop shipping services, we have specific policies regarding returns and exchanges. Please refer to our [Returns Policy] page for more information. In general, we cannot accept returns on items shipped directly from international suppliers unless they are faulty or damaged.

10. Customer Service

If you have any questions about shipping or need help tracking your order, please don't hesitate to contact our customer service team:

Email: ninsia.gifts@gmail.com

Thank you for shopping at Ninsia Gifts. We appreciate your business and are committed to providing you with an excellent shopping experience!